We hope you love your Karama Collection pieces, each handmade with dignity by artisans in impoverished areas. If you receive your package and find it does not meet your needs, please follow our return process to receive a full refund.
Your order is shipped with a Packing Slip indicating specifics of the sale. If you choose to return the product, we simply ask that you indicate the reason on the Packing Slip and return within 15 days of receiving the order. Returned items must arrive in their original condition for a full refund and all sale items are final sale.
When the returned item is received, a refund will be issued to your credit card for the purchase price of the product. Shipping costs associated with the order cannot be refunded.
Please contact us to initiate the return process and mail your return with the Packing Slip to:
ATTN: Customer Service
6840 Logan Drive, Suite B
Evansville, IN 47715
Disclaimer: Karama delights in the uniqueness and handmade quality of our products! Products may vary slightly from items pictured, with individual variations in color, shape, design, and size from product to product. The rare uniqueness of each product adds character and beauty. Karama reserves the right to decline a refund due to the novelty of our handmade products.
Please contact us immediately if any item in your order is damaged. We will do our best to replace or offer a refund for products received damaged.
If items are damaged during shipment, please note we will file a claim with the carrier and you will need to save the damaged products, original shipping container and any additional packing materials to support our claim.
We are not responsible for lost or stolen orders due to fault of shipping carriers.